LEARNING LESSONS FROM THE HULL FLOODS

Posted on the 1st August 2008

Angela Royston, Supply Chain Manager of one of this country’s leading loss assessors told those attending a recent NIRCA conference in Watford the lessons learnt from the major flooding last year in Hull and how the treatment of policy holders by contractors could be improved.  Among her suggestions were:

  • Tell them what happens next
  • Do what you say and say what you do
  • Explain the time gaps
  • If it goes wrong, say so, own up and sort out
  • Keep up customer communication
  • Don’t hide behind problems

 

These and other customer care practices have been discussed at a recent training seminar of Edward Thackray Building’s workforce and incorporated in their Code of Conduct when working in the homes of Property Owners

 

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